Privacy policy
PRIVACY POLICY
Last Updated: [Insert Date]
Website: [ZUNIVAS]
Contact Email: [zunivateen@gmail.com]
1. Introduction
Welcome to ZUNIVAS ("we", "our", "us"). We operate an online store offering fashion accessories, bags, and lifestyle products through our website [ZUNIVAS], powered by [Shopify].
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and what choices and rights you may have regarding your information.
By visiting our website or purchasing our products, you acknowledge that you have had an opportunity to read this Privacy Policy. Where applicable law requires consent for collecting or processing personal information, we will obtain that consent through an appropriate process.
2. Information We Collect
We may collect the following categories of information depending on how you interact with our store.
2.1 Personal and Contact Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping or delivery address
- Other information you voluntarily provide when contacting us
We use this information to process orders, arrange deliveries, communicate with customers, and provide customer support.
2.2 Order and Transaction Information
When you purchase products, we may collect:
- Products purchased and quantities
- Order numbers and purchase history
- Product prices and applicable taxes
- Payment status and transaction references
- Shipping and delivery details
- Refund, cancellation, return, and exchange records
Payments may be processed by third-party payment providers. We generally do not store complete payment card details on our own systems.
2.3 Account Information
If you create an account, we may collect your account details, login information handled by the relevant platform, saved preferences, and associated order history.
2.4 Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device and operating system information
- Pages and products viewed
- Items added to your shopping cart
- Referring websites or traffic sources
- Website interactions and performance information
- Approximate location inferred from technical information
We use this information to operate our website, improve the shopping experience, analyse website performance, and protect against suspicious activity.
2.5 Customer Communications
If you contact us by email, contact form, or another available channel, we may retain your messages and relevant details to respond to your questions, complaints, or requests.
2.6 Information From Third Parties
We may receive relevant information from Shopify, payment processors, delivery partners, suppliers, analytics providers, advertising platforms, and other applications integrated with our store.
The information received depends on the services we use and the permissions configured.
3. How We Use Your Information
We may use your personal information for the following purposes.
3.1 Processing and Fulfilling Orders
To confirm purchases, process payments, arrange shipping, provide tracking information, and manage cancellations, returns, exchanges, and refunds.
3.2 Customer Support
To respond to enquiries, resolve complaints, assist with orders, and communicate important service information.
3.3 Operating and Improving Our Website
To maintain our store, improve product listings, understand shopping trends, troubleshoot technical problems, and make our website easier to use.
3.4 Payment Processing and Fraud Prevention
To verify transactions, detect suspicious activity, prevent fraud, protect our customers, and maintain the security of our store.
3.5 Marketing and Promotions
Where permitted by law and subject to any required consent, we may use your contact details to send promotional emails, product updates, offers, or information about new arrivals.
You can unsubscribe from promotional emails using the unsubscribe option provided or by contacting us at [zunivateen@gmail.com].
Unsubscribing from marketing messages will not prevent us from sending essential transactional communications, such as order confirmations or delivery updates.
3.6 Analytics and Personalisation
Where enabled and permitted, we may analyse website activity to understand customer preferences, measure advertising performance, and improve our products and services.
3.7 Legal Compliance
We may process information when necessary to comply with applicable laws, respond to lawful requests, maintain required business records, resolve disputes, or protect our legal rights.
We will not use personal information for unrelated purposes without providing any notice or obtaining any consent required by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your browsing experience.
Cookies are small files stored on your device that allow websites to remember information about your visit.
4.1 Types of Cookies
Depending on the services enabled, we may use:
Essential cookies: Support shopping carts, checkout, security, and core website functionality.
Preference cookies: Remember settings and preferences.
Analytics cookies: Help us understand how visitors use our website.
Advertising cookies: May help measure advertising campaigns or show relevant advertisements where permitted.
4.2 Managing Cookies
You may be able to manage cookies through your browser settings and any cookie-preference tools available on our website.
Disabling certain cookies may affect website functionality.
Where applicable law requires consent before using non-essential cookies or similar technologies, we will obtain the required consent.
4.3 Shopify Cookies
Because our store uses [Shopify], Shopify and related services may use cookies and similar technologies to support e-commerce functionality.
The technologies used depend on our store configuration, installed applications, and enabled services.
For further information, please review [Shopify Privacy Policy URL].
5. Third-Party Services and Information Sharing
We do not sell personal information in exchange for money. However, we may share information with service providers where necessary to operate our store, fulfil orders, provide services, or comply with applicable law.
5.1 Shopify
Our store is hosted on [Shopify]. Shopify provides e-commerce infrastructure and related services, including website hosting, checkout, order management, and other store features.
Shopify may process information according to its applicable privacy policy and service terms.
5.2 Payment Providers
We may share relevant transaction information with [Payment Gateway Name] to process payments, verify transactions, prevent fraud, and manage refunds.
Payment providers handle information according to their own policies and applicable requirements.
5.3 Shipping and Delivery Partners
We may share your name, phone number, delivery address, and necessary order details with [Shipping Partner Name] to deliver products and provide tracking updates.
5.4 Suppliers and Fulfilment Partners
If a supplier or fulfilment provider ships products directly to customers, we may share the information necessary to fulfil the order.
For example, if we use [CJdropshipping] or another fulfilment provider, relevant delivery information may be shared with that provider.
5.5 Analytics and Advertising Services
If enabled, services such as [Google Analytics] or [Meta Pixel] may collect certain website activity, device, or advertising-event information.
The information shared depends on the tools installed, their settings, and the permissions obtained.
5.6 Professional Advisers and Authorities
We may disclose information to professional advisers, regulators, law enforcement authorities, or other parties when required by law or reasonably necessary to protect our customers, rights, or business.
5.7 Business Transfers
If our business is sold, merged, reorganised, or transferred, relevant information may be disclosed as part of that transaction, subject to applicable legal requirements.
We expect service providers handling personal information on our behalf to follow appropriate contractual and legal obligations.
6. International Data Transfers
Some third-party service providers may process or store personal information outside India.
Where information is transferred internationally, we will follow the requirements of applicable Indian law and any other relevant privacy laws.
The location and method of processing depend on the providers and services we use.
For additional information, please consult [Shopify Privacy Policy URL] and the privacy policies of our other service providers.
7. Data Security
We take reasonable steps designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.
Depending on our systems and service providers, these measures may include:
- Using reputable e-commerce and payment providers
- Restricting access to authorised personnel
- Using available authentication and account-security controls
- Keeping relevant systems and applications updated
- Reviewing access permissions for connected applications
- Following appropriate procedures for handling customer information
No website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps to investigate, limit its impact, and notify affected individuals or authorities where required by applicable law.
Customers should avoid sending passwords, full payment card details, or other sensitive information through ordinary email or public communication channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.
Retention periods may depend on:
- Whether an order is pending or completed
- Customer support and dispute-resolution needs
- Tax and accounting obligations
- Fraud prevention and security requirements
- Legal and regulatory requirements
When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.
Some information may remain in backups or service-provider systems for a limited period, subject to applicable retention and deletion procedures.
9. Customer Privacy Rights
Depending on applicable law, you may have rights concerning your personal information.
These rights may include:
9.1 Access to Information
You may request information about the personal data we process about you, subject to applicable legal requirements.
9.2 Correction and Updating
You may request correction or updating of inaccurate or incomplete personal information.
9.3 Deletion
You may request deletion of personal information where applicable law permits.
We may need to retain certain information to fulfil legal obligations, complete transactions, or resolve disputes.
9.4 Withdrawal of Consent
Where processing is based on consent, you may withdraw that consent through the available mechanism or by contacting us.
Withdrawal does not affect processing lawfully carried out before the withdrawal. It may also affect our ability to provide services that depend on the information.
9.5 Marketing Preferences
You may unsubscribe from promotional communications at any time. Essential transactional messages may still be sent.
9.6 Complaints and Grievances
You may contact us to raise a privacy concern or complaint. We will review your request and respond within the period required by applicable law.
9.7 How to Submit a Request
To exercise an applicable privacy right, contact:
Email: [zunivateen@gmail.com]
Subject: Privacy Request
Please describe your request clearly. We may need to verify your identity before acting to prevent unauthorised access or disclosure.
Where permitted by law, we may decline or limit a request if a legal exception applies. We will explain the reason where required.
Nothing in this Policy is intended to remove or restrict any right granted under applicable law.
10. Children's Privacy
We aim to offer products suitable for young shoppers and take children's privacy seriously.
We do not intentionally collect unnecessary personal information from children. Where applicable law requires verifiable parental or guardian consent for processing a child's personal information, we will follow the relevant requirements.
We will not knowingly carry out processing prohibited by applicable law, including prohibited tracking or targeted advertising involving children where such restrictions apply.
If you believe a child has provided personal information inappropriately, please contact us at [zunivateen@gmail.com]. We will review the concern and take appropriate action in accordance with applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, payment services, applications, or social media platforms.
These services operate under their own privacy policies. We are not responsible for the privacy practices or security of third-party services that we do not control.
We recommend reviewing the relevant privacy policy before providing personal information to an external service.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website features, third-party services, or legal obligations.
When we make changes, we will update the "Last Updated" date at the beginning of this Policy.
Where required by law, we will provide notice of significant changes or obtain additional consent before carrying out processing that requires it.
We encourage customers to review this page periodically.
13. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint, please contact us.
Store Name: [ZUNIVAS]
Website: [ZUNIVAS]
Email: [zunivateen@gmail.com]
Legal Business Name: [Insert Registered Business Name, if applicable]
Business Address: [Insert Business Address]
Privacy/Grievance Contact: [Insert Designated Contact Person, if applicable]
We will review and respond to privacy requests within the period required by applicable law.
Thank you for shopping with [ZUNIVAS]. We appreciate your trust and are committed to handling your personal information responsibly.