Terms of service
TERMS OF SERVICE
Last Updated: [Insert Date]
Store Name: [Zunivas]
Website: [Insert Your Website URL]
Contact Email: [zunivateen@gmail.com]
1. Introduction and Acceptance of Terms
Welcome to [Zunivas] ("we", "our", "us").
These Terms of Service ("Terms") govern your access to and use of our website, online store, and related services.
Our store operates using [Shopify], which provides the e-commerce platform that enables us to offer products and services to customers.
By visiting our website, creating an account, or purchasing a product, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree with these Terms, please do not use our website.
Nothing in these Terms is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted under applicable Indian law.
2. Eligibility and Account Terms
2.1 Eligibility
You must have the legal capacity required under applicable law to enter into a binding agreement to make purchases through our store.
If you are under the age of majority under applicable Indian law, you may use our services only with the involvement and permission of a parent or legal guardian, where required by law.
2.2 Account Information
When creating an account or placing an order, you agree to provide accurate, complete, and current information.
This may include your name, email address, phone number, billing address, shipping address, and other information necessary to process your order.
You are responsible for updating your information when it changes.
2.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.
Please notify us promptly at [zunivateen@gmail.com] if you suspect unauthorised access to your account.
2.4 Account Suspension or Termination
We may suspend or terminate an account where reasonably necessary to address suspected fraud, unlawful activity, misuse of our services, security risks, or a material violation of these Terms.
Where appropriate, we will provide notice and an opportunity to resolve the issue.
Any action taken under this section remains subject to applicable law and existing consumer rights.
3. Products and Product Descriptions
3.1 Product Information
We aim to provide accurate descriptions, photographs, specifications, sizes, colours, materials, and other details for the products listed on [Zunivas].
Product images are provided to help customers understand the products. Actual colours or appearances may vary slightly due to screen settings, lighting, photography, or manufacturing differences.
Such variations do not remove any legal rights you may have if a product is materially different from its description or otherwise fails to meet applicable legal requirements.
3.2 Product Availability
Products are subject to availability.
We may update, discontinue, or modify product listings from time to time.
If a product becomes unavailable after an order has been placed, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.
3.3 Product Suitability
Customers should review the product description, specifications, dimensions, materials, and other relevant details before placing an order.
If you need additional product information, contact us at [zunivateen@gmail.com].
3.4 Product Quality
We aim to supply products that match their descriptions and meet applicable quality and consumer-protection requirements.
Nothing in these Terms limits any statutory rights relating to defective, damaged, unsafe, counterfeit, or misdescribed products.
4. Pricing, Taxes, and Payment
4.1 Product Prices
All product prices are displayed on our website in the currency indicated at checkout.
Prices may change from time to time. Any price change will not ordinarily affect an order that we have already accepted, except where a correction or adjustment is legally permitted and appropriately communicated.
4.2 Taxes and Additional Charges
Applicable taxes, shipping fees, and other charges will be displayed or disclosed before you complete your purchase, as required by law.
You are responsible only for charges properly disclosed and legally payable in connection with your order.
4.3 Payment Methods
We may accept payment methods made available through [Payment Gateway Name], including eligible digital payment methods, cards, or other options displayed at checkout.
Payment processing may be handled by third-party providers under their applicable terms and privacy policies.
You agree to provide accurate payment information and confirm that you are authorised to use the selected payment method.
4.4 Payment Authorisation
An order may be subject to payment authorisation and verification.
If a payment is declined, reversed, or cannot be verified, we may be unable to process the order.
We will communicate relevant payment or order issues where reasonably possible.
4.5 Pricing or Listing Errors
We take reasonable care to ensure that prices and product information are accurate.
If a material error is discovered, we will review the affected order and communicate with the customer before taking any action where appropriate.
We will not use a pricing error as a blanket reason to disregard an accepted order or avoid obligations imposed by applicable law.
Where an order cannot lawfully or reasonably be fulfilled, we will provide an appropriate resolution, including a refund where required.
5. Order Placement and Acceptance
5.1 Placing an Order
When you place an order, you are submitting a request to purchase the selected products under these Terms.
Please review the product details, quantities, delivery address, applicable charges, and payment information before confirming your purchase.
5.2 Order Confirmation
You may receive an automated order confirmation by email, SMS, or another available communication method.
An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.
5.3 Order Acceptance
Order acceptance may occur when we confirm acceptance through an appropriate communication or begin fulfilment, depending on the checkout terms and applicable law.
We reserve the right to review an order before acceptance where reasonably necessary for stock verification, payment checks, delivery restrictions, or suspected fraud.
5.4 Cancellation by Us
We may be unable to fulfil an order because of stock shortages, supplier issues, delivery restrictions, payment problems, material listing errors, or suspected fraudulent activity.
If we cancel an order after receiving payment, we will arrange a refund where required and communicate the relevant information to the customer.
We will not cancel orders arbitrarily or in a manner that violates applicable consumer-protection law.
5.5 Customer Cancellation
Customers may request cancellation by contacting [zunivateen@gmail.com] as soon as possible.
Whether an order can be cancelled may depend on its fulfilment status and applicable law.
Any cancellation restrictions will not override mandatory consumer rights.
6. Shipping and Delivery
6.1 Shipping Policy
Orders are shipped to eligible delivery locations listed or accepted at checkout.
Delivery charges, estimated delivery times, shipping restrictions, and relevant conditions will be communicated through our website or Shipping Policy.
Shipping Policy: [Insert Shipping Policy URL]
6.2 Estimated Delivery Times
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by courier operations, supplier availability, public holidays, weather, regional restrictions, customs procedures where applicable, or other circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant delays.
6.3 Shipping and Tracking Information
Where available, we may provide tracking details through email, SMS, or another communication channel.
Customers are responsible for providing a complete and accurate delivery address and contact number.
6.4 Incorrect Addresses and Failed Deliveries
If a delivery fails because the customer provided an incorrect or incomplete address, or because the customer is unavailable to receive the shipment, we will work with the relevant delivery provider to determine the available options.
Any additional delivery charges will be communicated before being imposed and will be subject to applicable law.
6.5 Lost, Damaged, or Missing Orders
If your order appears lost, arrives damaged, or contains missing items, contact us at [zunivateen@gmail.com] with your order number and relevant details.
We will investigate the matter and provide an appropriate resolution in accordance with our policies and applicable law.
Nothing in this section removes our legal responsibilities concerning delivery, product quality, or consumer protection.
7. Returns, Exchanges, and Refunds
7.1 Return Eligibility
Return eligibility depends on the product, its condition, the reason for the return, and applicable law.
Our detailed conditions, including any product-specific exclusions that are legally permitted, are explained in our Return and Refund Policy.
Return and Refund Policy: [Insert Return and Refund Policy URL]
7.2 Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us at [zunivateen@gmail.com].
Please provide your order number and relevant information to help us investigate the issue.
We will assess the complaint and provide an appropriate remedy, such as a replacement, repair, refund, or another remedy where required or appropriate under applicable law.
7.3 Change-of-Mind Returns
If we offer change-of-mind returns, the applicable eligibility conditions, time limits, product exclusions, and return shipping arrangements will be described in our Return and Refund Policy.
Any such conditions remain subject to mandatory consumer rights.
7.4 Refund Processing
Approved refunds will be processed through the original payment method where reasonably available, or through another lawful method agreed upon with the customer where appropriate.
The time taken for the refund to appear in the customer's account may depend on the payment provider or financial institution.
We will communicate any applicable refund processing information.
7.5 Return Shipping Costs
Responsibility for return shipping costs will depend on the reason for the return, the terms disclosed to the customer, and applicable law.
Customers will not be charged return costs where doing so would violate their statutory rights.
7.6 No Waiver of Consumer Rights
Nothing in these Terms or our Return and Refund Policy limits any rights or remedies available under applicable Indian consumer-protection law.
8. Prohibited Uses
You agree not to use our website or services to:
1. Violate any applicable law or regulation.
2. Commit fraud, engage in deceptive activity, or submit false orders.
3. Infringe our intellectual property rights or the rights of others.
4. Upload or transmit malicious software, viruses, or harmful code.
5. Attempt unauthorised access to our website, systems, accounts, or customer information.
6. Interfere with the operation, security, or availability of our website.
7. Collect or misuse another person's personal information without lawful authority.
8. Use automated tools to scrape, copy, or misuse website content in a manner that violates applicable law or our legitimate rights.
9. Submit false, abusive, or misleading information in connection with an order or complaint.
10. Engage in conduct that unlawfully harms our business, customers, or service providers.
We may investigate suspected violations and take proportionate action, including restricting access or cancelling an unfulfilled fraudulent order where legally permitted.
9. Intellectual Property
Unless otherwise stated, the content on [Zunivas], including our brand name, logo, website text, original graphics, design elements, and other original materials, is owned by or licensed to us.
You may use our website for personal shopping and lawful informational purposes.
You may not reproduce, distribute, modify, commercially exploit, or republish protected content without appropriate permission, except where permitted by law.
Third-party product names, trademarks, images, and other materials remain the property of their respective owners.
10. Third-Party Services and Links
Our website may use third-party services, including [Shopify], payment gateways, shipping providers, suppliers, analytics tools, and other applications.
We may also provide links to external websites.
Third-party services operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.
The use of third-party services does not remove our obligations to customers regarding orders placed through our store.
11. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy.
Privacy Policy: [Insert Privacy Policy URL]
Our Privacy Policy explains how we collect, use, store, and share personal information.
By using our website, you acknowledge that you have had an opportunity to review the Privacy Policy. Where applicable law requires consent for particular processing activities, we will obtain that consent separately as required.
12. Disclaimer of Warranties
We aim to keep our website available, accurate, and up to date. However, we cannot guarantee uninterrupted access or that every website feature will always operate without errors.
To the extent permitted by applicable law, certain website services may be provided on an "as available" basis.
This disclaimer does not exclude any express product warranty, consumer guarantee, statutory protection, or other legal right that cannot lawfully be excluded.
Nothing in these Terms permits us to avoid responsibility for a product that fails to meet mandatory legal requirements.
13. Limitation of Liability
To the maximum extent permitted by applicable law, [Zunivas] will not be responsible for indirect or consequential losses arising from the use of our website where such exclusion is legally permitted.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability relating to fraud, wilful misconduct, mandatory consumer protections, or other non-excludable obligations.
Our responsibilities concerning defective or misdescribed products, refunds, delivery, and other consumer rights remain subject to applicable law.
We will assess any claim in accordance with the circumstances, these Terms, and applicable legal requirements.
14. Indemnification
To the extent permitted by applicable law, you may be responsible for losses directly arising from your unlawful misuse of our website or your material breach of these Terms.
Nothing in this section requires you to indemnify us for our own unlawful conduct, negligence where liability cannot legally be excluded, or failure to fulfil our statutory obligations.
15. Force Majeure
We will not be treated as having breached these Terms solely because performance is delayed by circumstances beyond our reasonable control, such as natural disasters, widespread service interruptions, government restrictions, or major transport disruptions.
This section does not remove any refund, cancellation, or other obligation that applicable law requires us to fulfil.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, website, or legal obligations.
The revised Terms will be published on our website with an updated "Last Updated" date.
Changes will apply as permitted by applicable law. Where required, we will provide notice or obtain consent.
The Terms applicable to a particular purchase will be interpreted in accordance with the circumstances of that purchase and applicable law.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to mandatory consumer-protection laws and the jurisdiction of any competent consumer commission or other authority, disputes arising from these Terms will be subject to the jurisdiction of the competent courts at [City, State, India], to the extent legally permissible.
Nothing in this section prevents a consumer from exercising a right to seek relief before a consumer commission or other forum that has jurisdiction under applicable law.
18. Grievance Redressal and Contact Information
If you have a question, complaint, or concern about an order or these Terms, please contact us using the details below.
Store Name: [Zunivas]
Website: [Insert Your Website URL]
Email: [zunivateen@gmail.com]
Legal Business Name: [Insert Registered Business Name, if applicable]
Business Address: [Insert Complete Business Address]
Grievance Officer/Designated Contact: [Insert Name, where applicable]
Contact Number: [Insert Business Contact Number, if applicable]
Please include your order number, where relevant, so we can investigate your concern efficiently.
We will acknowledge and address complaints within the time limits prescribed by applicable law.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or modified only to the extent legally permissible to reflect its original purpose.
20. Entire Agreement
These Terms, together with the policies expressly referenced in them, describe the terms governing your use of our website and purchases from our store.
If a provision conflicts with a mandatory requirement of applicable law, the legal requirement will prevail.
Thank you for shopping with [Zunivas]. We appreciate your trust and look forward to providing you with a positive shopping experience.